Review Control™ Reputation Management
Manage, Request, Respond, Track and Address All Reviews
Let's take a few minutes to understand fully the motivations of the consumer whenever they leave a negative review for a business.
In this particular survey, consumers were allowed to choose more than one factor:
Over 74% of consumers expressed a desire to prevent future customers from having the same poor experience.
Over 52% of consumers simply wanted a refund of their purchase.
Just over 15% of consumers showed an actual intent to harm the company's reputation
Over 45% of consumers wanted the company to be more transparent, forthcoming and honest about their fees and pricing practices.
Over 37% of consumers expressed a desire for the company to actually change or update their policies.
And nearly 40% of all consumers were simply looking for an apology or a genuine response to their negative review.
Adding a robust and effective review management system to your business will allow you to listen to your customers and to HEAR what they are saying. We at Review Control™ sincerely hope that this information was valuable to you as a business owner.
For more information on how you can gain complete control of your reviews and online reputation at a low cost, visit us at more information.
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