The hallmark of a great leader – powerful professional relationships

We can often see leaders around us who are great at building and nurturing relationships. Over a period of time, these develop into strong bonds which may be leveraged in times of emergency. The video narrates the 9/11 incident and how the National Operations Manager at FAA was able to act in a situation which had no precedence. This required support and coordination with the aviation staff across the nation, and people responded because of the bonding and the relationship which he maintained with his colleagues and subordinates.

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